Point-to-point delivery
Your order travels to a Pargo point
LevelUp operates online and sends customer orders to the Pargo pickup point selected during checkout. We do not offer collection from our registered office.
Last updated 9 October 2026
Choose the right point
Check the pickup point name and address before paying. The selected point becomes part of your order record. Contact us promptly if it is wrong; a change may not be possible after the parcel enters delivery.
Collection timing
Delivery timing depends on stock release, payment confirmation and Pargo accepting and moving the parcel. We send the available tracking or collection information after dispatch. Do not travel to the pickup point until the collection notification says the parcel is ready.
The live checkout may only open after LevelUp has verified Pargo's current service and the delivery estimate shown for the order.
Price and responsibility
The Pargo delivery allocation is built into the product price, so the current checkout does not add a separate delivery fee. We remain responsible for getting the goods to the agreed pickup point.
At collection
Bring what the Pargo collection message asks for and protect the pickup code or token. Check the parcel condition when you receive it. If it is damaged, incomplete or not what you ordered, tell us as soon as possible.
Returns use Pargo too
Contact support before returning anything. Once the return is approved or arranged, we provide the correct digital Pargo store drop-off token and instructions. The registered office is for legal notices and is not a walk-in returns address.
Need a clear answer?
WhatsApp is our main support channel. Email remains available when you need a written record or cannot use WhatsApp.