Privacy explained clearly

LevelUp Tech Solutions is responsible for the customer experience and the information used by this store. Its registered operator is T V M Holdings CC. Vuledzani Mutele is the registered Information Officer.

Privacy questions and requests can be sent to privacy@levelup-techsolutions.co.za.

At checkout we need your name, cellphone number, email address, selected Pargo point, order details and payment status. We retain the product and serial history where serial tracking applies.

We also keep support conversations, return evidence, consent choices and the technical records needed to protect the store from mistakes or misuse.

We use this information to process payment, reserve and deliver stock, issue invoices, provide warranty and return support, prevent fraud, keep accurate accounting records and respond to you.

We do not create a marketing profile from a purchase. Marketing stays off unless you make a separate, clear choice to receive it.

We share the minimum necessary information with the service that hosts our secure records, the payment provider shown at checkout, Pargo for delivery, YCloud for WhatsApp operations, and Resend and Cloudflare for email delivery and routing. Better Stack may receive privacy-filtered technical error reports that help us repair faults. These reports are configured to exclude contact details, payment references, request contents and account credentials. A service is used only when its relevant integration is active.

Some service providers may process information outside South Africa. We select providers with contractual and security safeguards and limit the information sent to the task they perform.

Order, invoice, payment, accounting and warranty records are kept for the period needed for legal, tax, fraud-prevention and customer-support responsibilities. Support information that is no longer needed is removed or anonymised through a controlled review.

You may ask what information we hold, request a correction, object to unnecessary use, withdraw marketing consent or ask us to delete or anonymise information that we no longer have a lawful reason to keep. We will verify the request before changing a customer record.

If we cannot resolve a privacy concern with you, you may contact the Information Regulator of South Africa.